01628 472328
admin@hippopot.co.uk

5 Woodland Close,
Marlow, SL7 3LE

Delivery & Returns

Delivery

Orders placed before mid-day on a normal weekday will be processed on the same day. Later orders will be processed on the following working day.
To a UK address, your order will be sent by Royal Mail first class post. Please note that the tea packets will not fit through standard letter boxes.
The delivery charge is £3.50 per order. For an EU address outside the UK, the order is sent by Royal Mail International Standard and the delivery charge is £6.00 per order.

Returns

You may return your order as long as you give us notice within 14 days of delivery. Please call (01628 472328) or email (sales@hippopot.co.uk) to arrange.

If the product is damaged when it is delivered, is faulty, or is the wrong product, we will also refund you the cost of returning it to us. If you have simply changed your mind, then the return postage is at your own cost.
We cannot accept returns if the tea packet has already been opened, unless the product is faulty. Please see more details about returns in our terms and conditions. Click here